Returns

FREE EXTENDED XMAS RETURNS POLICY!

Christmas shop with confidence! All items ordered from 1st October 2018 are valid for a return / refund until 31st January 2019.

Don’t like the item? No problem, just send it back with the enclosed returns form and receive a full refund.

Nearly all refunds are processed the day they are received!

Conditions for the return of items

The item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras.

Earrings, belly bars or other items of pierced jewellery cannot be returned unless they are found to have manufacturing faults.

If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.

Certain watches require adjustment to ensure good fit. Please refer to our bracelet adjustment policy at the following link to maintain your refund eligibility.

How to return items

Items must be returned with a cover note detailing the reason for the return.

Refunds

When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

Faulty Items

Faulty items must be returned using the same process described above. For further details regarding your rights in relation to faulty goods, please see our

Returns address:
141 Route de la Gare
C22
44120, VERTOU – FRANCE

if you have not received or have misplaced your returns form, return the item to us with a covering note with your invoice number.

Exchanges

If you wish to exchange a purchase for another item, please just return your undesired item for a refund and order a new item.

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