Faqs

Please browse below questions which are frequently asked and their corresponding answers.

 

 

  • My order hasn’t arrived yet ?

While the vast majority of items do arrive on time, there are occasional postage delays, especially at this time of the year. Invariably domestic orders will turn up within a couple of days, but if after 10 working days your item hasn’t arrived please email contact@apenzo.com We will begin a lost in post claim, and issue you with either a replacement or a refund immediately.

  • When will i be refounded

99% of refunds are processed on the day that the item is returned to us, but due to the seasonal period some refunds may take slightly longer to process. The returns department will process all refunds as quickly as possible. We ask for up to 7 working days for refunds to be processed. The Returns department cannot be reached via the phone, but if after 7 days you haven’t received your refund please contact us at contact@apenzo.com

  • What if i order an item that i don’t like

We operate a full 30 days refund policy, where if you change your mind on any purchase you can return it to us within 30 days for a full refund. All we ask is that the item is returned to us unworn.

  • Are these items actually in stock ?

At Apenzo, we stock all of our items listed on this website and we currently hold over 1000 items in stock. So, unlike some of our competitors, we ship our items directly from our stock so you can be assured of speedy delivery.

  • How do you send the items ?

Items are shipped by La Poste Service and you also have the option in the checkout to use a courier if you prefer. Next day delivery is available on all orders except international orders. This method of delivery is fully insured however you can always upgrade to Special Delivery in the checkout.

  • Do you ship to international locations ?

Yes. Simply checkout as usual and select your country as normal. Delivery to EU locations is shown in the checkout. Delivery to non-EU locations is usually 5€ extra, depending on the country. All delivery options are displayed in the checkout process.

  • How much is delivery ?

Delivery is free of charge for all orders within France. Delivery to international locations is calculated in the checkout.

  • Can you deliver to work addresses ?

Yes. You can choose to have your purchases delivered to an alternate work or residential addresses without a problem. Simply specify your chosen delivery address in the checkout.

  • Do you have an email address ?

Due to the large volumes of email which we receive, we do not use a direct email address. Instead, we use a database driven support system which you can access from https://www.apenzo.com/by-email/

  • Can you deliver on a Sunday ?

Unfortunately, we are unable to deliver on Sundays at this time.

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