Although Apenzo and Apenzo Logistics are able to ship almost every order in the timeframe specified, in rare circumstances our shipping capacity can be exceeded, causing a delay of one extra day. Should this occur, your order will be marked for urgent delivery on the following day and we will reimburse you for the cost of postage.
The delivery timescales presented here do not apply to orders which require additional security checks. If a security check is required, it will usually follow that we will need you to provide additional information; despatch will not occur until this information is received.
Apenzo is unable to provide compensation for late deliveries. Compensation will not be provided for consequential losses (e.g., time taken off work or if the item is a gift and you purchase the same item from a more expensive retailer).
If, for any reason, your order is returned to us (e.g., incorrect address), then Apenzo and Apenzo Logistics will inform you immediately via email when the item is received. You will be given a choice as to whether the item is sent out again, or a refund is processed. Please note, for items that are undelivered through fault of the customer (e.g., incorrect address), Apenzo and Apenzo Logistics reserve the right to deduct our outwardly shipping fees from the refund total.